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FAQ

1. How are your fabrics sold/does every quantity reflect the yardage?

  • All our fabrics are sold by the yard and are shipped in continuous yards unless otherwise directed.
  • The quantity chosen in any of our fabrics reflects the deseired yards. Ex. Quantity of 5 = 5 yards.

2. What companies do use for shipping your products?

  • We mainly use USPS and UPS to send out our fabrics.

3. How long does it take to ship from the time an order is placed?

  • We usually ship all products by next day unless product is otherwise specified.
  • If a product is short or on back order we will immediately notify the customer of the situation. We will either ship the product when the item is back in stock or offer a full refund on the product

3. How long does it take for a product to be recieved once shipped?

  • In the US depending on location and carrier it will take anywhere from 1-7 days.

            a) USPS: Parcel Post (4-7 Days), Prioriry Mail (2-3 days), and Express Mail (Next Business Day).

            b) UPS: 1-4 days (Shipped ground unless 3 day, 2 day, 1 day, or Next Day is selected)

  • International Shipments: UPS + USPS

5. Does World Star Fabric ship internatioanlly?

  • Yes, as of 2/1/12 we will start shipping to international countries.
  • When choosing a shipping carrier during checkout please either pick between UPS and USPS. The Flat Rate shipping option is only for US residents.
  • Customers are responsible for all customs/duty/tax charges in relation to their importing country

6. Do you sell fabrics is bulk/ do you give wholesale pricing for bulk orders?

  • Yes we do sell our fabric is bulk orders. You can contact us either through our contact page or Telephone.
  • We do offer wholesale pricing for bigger quantities and fabric rolls. Please contact us either through our contact page or Telephone and one of our representives will be able to give you a quote.

7. Do you have a return policy/ what is your return policy?

  • We pride ourselves in offering some of the best fabrics on the market for the finest pricing.

            a) If for the rare chance your product is damaged, faulty, or have been shipped the wrong item we can immediately exchange and ship you a replacement. It is our policy that any damaged or faulty products be reported with in 2-3 days of receipt.

7. How do I Calculate shipping before I make my purchase?

  • Step 1: Add all items you wish to purchase to your cart
  • Step 2: Click my cart and it will display a shipping calculator
  • Step 3: Enter your Country, State/Province, Zip Code, and then press enter to receive all available rates.

 

If you have any questions or concerns not answered on this page please feel free to refer to the Contact Us page to reach us.

 

-Thank You for choosing World Star Fabric!

 

 

 




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